The fact that DxO began supporting my equipment of choice was a very nice surprise, not something I felt I had a right to simply because I had paid for PhotoLab.ĭxO do not provide a one-size-fits-all solution like many other companies that male photo editing software. Better still, when I switched from Nikon to Fujifilm, I didn’t expect DxO to begin supporting my new camera at the time, I knew full well that it did not support X-Trans sensors. For example, I’ve been Nikon shooter for years, and whenever I changed cameras I did not feel I had paid for the right to use PhotoLab with my latest Nikon model. You paid for an application that worked with certain cameras there was never a guarantee that new cameras would be supported in a given timeframe. While I can understand your frustration, I must take exception with both your tone and your argument.
DXO, what is more important than giving people with new cameras a possibility to use a program they already have payed for? It’s really a scandal undermining the whole good will DXO and Photolab have built over the years. Do really think users of these Canon and Nikon pro models will ever rely on a software like yours that prevents them from using their cameras in full professionally?
I have personally waited more than 3 months now for anything to happen with the support for the now very popular Sony A7 IV and there are no support for Canon R3 or Nikon Z9 either. There is already an interface for that in the Photolab Color module. You could easy CEASE to block files without DXO camera type support and instead let the users in to chose a substitute to their own liking.
Now I and some other people with me solve this problem using Hex-aditors to change model numbers to some you already support. If you can´t fix these shit problems you really have to open up Photolab so we can edit even images that has no camera-profile support yet. I’m disappointed, I’m changing the and at DXO, are you aware that this really slow process of yours now starts to cost you part of your userbase? I can´t say I´m surprised.
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